Inbound Marketing Blog

Caty Smart As client strategist and account manager for Tribute Media clients, Caty manages client relationships. She has a strong background in creating marketing strategies, auditing websites, email marketing, social media, and building web content focused on turning leads into customers.

How to Achieve Client Delight

Posted by Caty Smart on Jan 15, 2020 11:42:22 AM

0 Comments

As most account managers will tell you, it's never fun to wonder if you're doing a good job at meeting client expectations. It's not that we, as account managers, feel like we're doing a BAD job. It's that it's often difficult to understand the preferences and personalities of each individual client. While one client may be quick to respond to emails, another might not have answered an email in months because they just trust you to help them meet their goals.

But it's the unknown of whether we're meeting their expectations or not that can drive us crazy. That's why it's important for account managers to understand and honestly evaluate our companies' ability to delight customers and provide a consistent and positive experience across the board. 

3 Key Takeaways From Inbound 2019

Posted by Caty Smart on Sep 12, 2019 11:32:47 AM

0 Comments

Last week, some of the Tribute team attended INBOUND, an annual conference in Boston filled with actionable education, endless inspiration, human connections and amazing keynote speakers. After those four and a half days of straight learning (and a bit of fun), we left Boston with over 32 pages of notes on how we could improve our client marketing strategies as well as our client experiences.

As we’re sharing these visions with the rest of our team and our clients, we wanted to touch on a few of the major takeaways that can be useful for everyone.